Privacy Policy

Jungle Roar Safaris LTD, Kenya
Last Updated: November 7, 2025

Welcome

Thank you for trusting Jungle Roar Safaris with your safari adventure! We take your privacy seriously and want you to understand how we collect, use, and protect your personal information.

This privacy policy explains everything in clear, simple language – no legal jargon. If you have any questions, we’re here to help!

1. Who We Are

Company Name: Jungle Roar Safaris LTD
Registration: Limited Company registered in Kenya
Business: Safari tours and travel services in Kenya

Contact Information:

Postal Address:
P.O. Box 3610
Diani Beach 80401
Kenya

Office Address:
Chinese Restaurant Complex
Beach Road
Diani Beach 80401
Kenya

Phone Numbers:
Kenya: +254 745 314 124
Germany: +49 177 856 7501

Email:
General: contact@jungleroar-safaris.com
Privacy matters: info@jungleroar-safaris.com

Website:
https://jungleroar-safaris.com

Office Hours:
Monday – Friday: 8:00 AM – 6:00 PM EAT
Saturday: 9:00 AM – 2:00 PM EAT
Sunday: Closed (Emergency line available)

2. Legal Framework

Our data protection practices comply with:

Primary Legislation:

🇰🇪 Kenya Data Protection Act, 2019
As a Kenyan company, we operate under Kenyan data protection law.

Additional Protection for EU Customers:

🇪🇺 EU General Data Protection Regulation (GDPR)
If you’re from the European Union, you have additional rights under GDPR, and we respect them fully.

Data Protection Officer: Available at info@jungleroar-safaris.com

3. What Information We Collect

We only collect information necessary to provide you with excellent safari services.

3.1 Information You Give Us Directly

When you book a safari or contact us, we collect:

Personal Details:

Full name
Date of birth
Nationality
Passport number (for park permits and bookings)

Contact Information:

Email address
Phone number
Home address (for sending documents)

Travel Details:

Travel dates
Number of travelers
Special requirements (dietary, medical, accessibility)
Emergency contact person

Payment Information:

Billing address
Payment method (we don’t store full credit card details)

Communication:

Emails, messages, and phone call records with us
Feedback and reviews

3.2 Information We Collect Automatically

When you visit our website:

Technical Data:

IP address (anonymized)
Browser type and version
Device type (mobile, desktop, tablet)
Operating system
Pages you visit on our site
Time and date of visits
Referring website (how you found us)

Cookies & Tracking:

Session cookies (for website functionality)
Analytics cookies (Google Analytics 4)
Marketing cookies (if you consent)

See Section 6 for detailed cookie information.

3.3 Information from Third Parties

Sometimes we receive information about you from:

Travel Partners:

Lodges and camps confirming your booking
Transport providers for pickup arrangements
Park authorities for entry permits

Payment Processors:

Confirmation of successful payments
Transaction IDs (not card details)

4. How We Use Your Information

We use your data to deliver the safari experience you booked. Here’s exactly what we do:

4.1 Essential Safari Services

✅ Process your booking

Confirm your reservation
Arrange accommodations at lodges/camps
Book park entry permits
Organize transport and guides

✅ Communicate with you

Send booking confirmations
Provide pre-trip information and itineraries
Answer your questions
Send important updates (weather, road conditions, etc.)

✅ Ensure your safety

Share emergency contact details with lodges
Coordinate medical assistance if needed
Comply with park safety requirements

✅ Handle payments

Process deposits and final payments
Issue receipts and invoices
Manage refunds if applicable

4.2 Legal Obligations

We’re required by law to:

Keep financial records (Kenya Tax Authority requirements)
Verify identities (anti-money laundering regulations)
Report to park authorities (conservation requirements)
Maintain insurance records

4.3 Improving Our Service

With your consent, we use anonymized data to:

Understand which safaris are most popular
Improve our website and booking process
Create better safari packages
Train our staff

4.4 Marketing (Only with Your Permission)

If you opt in, we’ll:

Send newsletters about new safaris and special offers
Share safari tips and wildlife news
Inform you about seasonal promotions

You can unsubscribe anytime – every email has an unsubscribe link.

4.5 What We DON’T Do

❌ Sell your data to third parties
❌ Send spam
❌ Share your information with competitors
❌ Use your data for purposes you haven’t agreed to
❌ Keep your data longer than necessary

5. Who We Share Your Information With

We only share your data when it’s necessary for your safari or required by law.

5.1 Safari Service Providers

Lodges & Camps

Names and contact details of travelers
Dietary requirements and special needs
Arrival/departure dates
Emergency contacts

Transport Providers

Pickup/drop-off locations
Flight details if provided
Number of passengers and luggage

National Parks & Reserves

Names and passport numbers (for entry permits)
Vehicle registration details
Dates of visit

Tour Guides

Names and contact information
Special requests or requirements
Emergency contacts

5.2 Payment Processors

We use secure payment services to process your transactions. They receive:

Payment amount
Billing address
Transaction date

We never see or store your full credit card number.

5.3 Legal Requirements

We may share information if required by:

Kenyan courts or law enforcement
Tax authorities (Kenya Revenue Authority)
Immigration officials
Emergency services (in case of accidents)

5.4 Business Partners

Insurance Companies (if you purchase travel insurance through us)

Limited information needed for policy issuance

Airline Partners (if we book flights for you)

Passenger names, dates, passport details

5.5 Data Protection Standards

All our partners must: ✅ Protect your data with appropriate security measures
✅ Use your data only for the specific service
✅ Not share your data further without permission
✅ Delete your data when no longer needed

We have written agreements with all service providers.

6. Cookies & Website Tracking

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us:

Remember your preferences
Keep you logged in
Understand how people use our site
Show you relevant content

6.2 Types of Cookies We Use

Essential Cookies (Always Active)

Keep you logged into your account
Remember items in your booking cart
Enable core website functions
These cannot be disabled

Analytics Cookies (Optional)

Google Analytics 4
Track page visits and user behavior (anonymized)
Help us improve website design
No personal identification

Marketing Cookies (Optional, if you consent)

Facebook Pixel (if applicable)
Help us show relevant ads
Measure ad campaign effectiveness

6.3 Google Analytics 4

We use Google Analytics 4 to understand website traffic.

What Google collects:

Pages you visit
Time spent on site
General location (city/country)
Device type and browser
Anonymized IP address

Your data is: ✅ Anonymized (IP masking enabled)
✅ Not linked to your identity
✅ Not sold by us or Google
✅ Stored securely by Google

Opt-out options:

Use our cookie banner to decline analytics cookies
Install Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout
Use browser settings to block cookies

Google’s Privacy Policy: https://policies.google.com/privacy

6.4 Social Media Plugins

Facebook If we use Facebook plugins (Like button, Share button), Facebook may:

Recognize you if you’re logged into Facebook
Track your visit to our site
Link this to your Facebook profile

Prevention: Log out of Facebook before visiting our site, or use privacy browser extensions.

Facebook Privacy Policy: https://www.facebook.com/privacy/explanation

YouTube If we embed YouTube videos, YouTube may:

Set cookies when you play a video
Track your viewing behavior
Link this to your Google account if logged in

Prevention: Don’t play videos, or use YouTube’s privacy-enhanced mode (which we enable).

YouTube Privacy Policy: https://policies.google.com/privacy

6.5 Managing Cookies

In Your Browser:

Chrome: Settings → Privacy and Security → Cookies → Block third-party cookies

Firefox: Settings → Privacy & Security → Enhanced Tracking Protection → Strict

Safari: Preferences → Privacy → Block all cookies

Edge: Settings → Cookies and site permissions → Manage and delete cookies

On Our Website:

Use the cookie banner that appears on your first visit to:

Accept all cookies
Reject optional cookies
Customize your preferences

Note: Blocking essential cookies may prevent website features from working properly.

7. How We Protect Your Data

Your data security is our top priority. Here’s what we do:

7.1 Technical Security

🔒 SSL/TLS Encryption

Our website uses HTTPS encryption
All data transmitted is encrypted
Secure connection certified

🔐 Access Controls

Password-protected systems
Multi-factor authentication for staff
Only authorized employees access your data
Regular access reviews

💾 Secure Storage

Data stored on secure servers in Kenya
Regular backups (encrypted)
Firewall protection
Intrusion detection systems

🗑️ Secure Deletion

Data permanently deleted after retention period
Secure wiping methods used
No recovery possible after deletion

7.2 Organizational Measures

👥 Staff Training

All staff trained in data protection
Confidentiality agreements signed
Regular refresher training

📋 Policies & Procedures

Written data protection policies
Incident response procedures
Regular security audits

🔍 Monitoring

System logs reviewed regularly
Suspicious activity investigated
Immediate action on security threats

7.3 Your Responsibility

Help us keep your data safe:

✅ Use strong passwords for your account
✅ Don’t share login credentials
✅ Log out after using shared computers
✅ Report suspicious emails claiming to be from us
✅ Keep your contact information up to date

7.4 Data Breach Notification

If a security breach affects your data:

We’ll notify you within 72 hours
We’ll explain what happened and what data was affected
We’ll tell you what steps to take
We’ll report to Kenya Data Protection Commissioner
We’ll report to EU authorities (if you’re an EU resident)

Breach hotline: datenschutz@jungleroar-safaris.com

8. How Long We Keep Your Data

We don’t keep your data forever. Here are our retention periods:

8.1 Active Customers

While you’re booking or on safari:

All data retained to provide services
No deletion until safari completed

8.2 Completed Safaris

Data Type	Retention Period	Reason
Booking & Payment Records	7 years	Kenya tax law requirement
Correspondence	3 years after last contact	Customer service and complaints
Park Permits	2 years	Lodge and park audit requirements
Emergency Contact Info	1 year after safari	Insurance and liability purposes
Dietary/Medical Info	Deleted immediately after safari	No longer needed once trip ends
Marketing Consent	Until you unsubscribe	Your choice to receive updates

8.3 Website Visitors

Data Type	Retention Period
Website Logs	90 days
Analytics Data	26 months (Google standard)
Cookie Data	13 months (or until you clear cookies)

8.4 Unsuccessful Bookings

If you inquire but don’t book:

Inquiry data kept for 12 months
Then automatically deleted
Unless you consent to marketing (stays until you unsubscribe)

8.5 Early Deletion

You can request earlier deletion of your data – see Section 9 for your rights.

Exceptions: We may need to keep data longer if:

Required by law (tax audits, legal disputes)
Necessary for pending insurance claims
Needed to defend against legal action

9. Your Privacy Rights

You have strong rights over your personal data. Here’s what you can do:

9.1 Right to Access (Know What We Have)

You can ask:

What personal data we hold about you
Why we’re processing it
Who we’ve shared it with
How long we’ll keep it

How to request: Email datenschutz@jungleroar-safaris.com with “Access Request” in the subject line.

We’ll respond within:

30 days (Kenya law)
1 month (GDPR for EU residents)

Free of charge for the first request per year.

9.2 Right to Correction (Fix Mistakes)

You can request correction if:

Your personal details changed (new address, phone number)
We have inaccurate information
Information is incomplete

How: Email us with the correct information.

We’ll update within: 7 business days

9.3 Right to Erasure (“Right to Be Forgotten”)

You can request deletion if:

We no longer need your data
You withdraw consent (for marketing)
You object to processing
Data was unlawfully processed
Legal requirement to delete

We cannot delete if:

Required by law (tax records – 7 years)
Needed for legal claims or defense
Contractual obligations not yet fulfilled

How: Email “Deletion Request” to datenschutz@jungleroar-safaris.com

9.4 Right to Restrict Processing

You can ask us to stop processing your data temporarily if:

You dispute the accuracy of data (while we verify)
Processing is unlawful but you don’t want deletion
We no longer need the data but you need it for legal claims
You’ve objected to processing (pending verification)

How: Email “Restriction Request” with reason

9.5 Right to Data Portability (Take Your Data)

You can request:

A copy of your data in machine-readable format (CSV, JSON)
Transfer to another safari company

Applies to:

Data you provided to us
Data processed by automated means
Where processing is based on consent or contract

How: Email “Portability Request”

Format: We’ll provide CSV or JSON file within 14 days

9.6 Right to Object

You can object to:

Marketing communications (unsubscribe anytime)
Data processing based on legitimate interests
Profiling or automated decision-making

How:

Marketing: Click “unsubscribe” in any email
Other objections: Email datenschutz@jungleroar-safaris.com

We’ll stop immediately unless we have compelling legitimate grounds.

9.7 Right to Withdraw Consent

If we process data based on your consent, you can withdraw it anytime.

Examples:

Marketing emails
Optional cookies
Sharing photos on social media
Newsletter subscription

Effect: We’ll stop processing from that point forward (doesn’t affect past processing).

How: Email or click unsubscribe links

9.8 Right to Lodge a Complaint

Not satisfied with our response?

In Kenya: 📞 Office of the Data Protection Commissioner (ODPC) 🌐 Website: https://www.odpc.go.ke 📧 Email: info@odpc.go.ke 📍 Address: Nairobi, Kenya

EU Residents: Contact your national data protection authority: 🇪🇺 List: https://edpb.europa.eu/about-edpb/board/members_en

Germany: Die Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI)

9.9 How to Exercise Your Rights

Step 1: Email datenschutz@jungleroar-safaris.com

Step 2: Include:

Your full name
Booking reference (if applicable)
Clear description of your request
Preferred response method

Step 3: We may ask for ID verification (passport copy) to protect your data

Step 4: We respond within:

30 days (standard)
14 days (urgent requests)
60 days (complex requests – we’ll explain why)

No charge for reasonable requests. Excessive or repetitive requests may incur a small fee.

10. International Data Transfers

10.1 Where Your Data Goes

Primary Storage: Kenya 🇰🇪
All booking and customer data is stored on secure servers in Kenya.

Third-Party Services: Some services we use store data outside Kenya:

Google (Analytics, Workspace):

USA 🇺🇸 and EU 🇪🇺 data centers
GDPR-compliant
Standard Contractual Clauses in place

Payment Processors:

May process in various locations
PCI-DSS certified (credit card security standard)

Email Services:

Servers in Kenya and EU
Encrypted transmission

10.2 Safeguards for EU Customers

When we transfer your data outside the EU/EEA:

✅ Standard Contractual Clauses (SCCs)

EU-approved transfer mechanisms
Legally binding data protection obligations

✅ Adequacy Decisions

We only use processors in countries approved by EU Commission where possible

✅ Additional Security

Encryption in transit and at rest
Access controls
Regular audits

11. Children’s Privacy

Age Requirement: We don’t knowingly collect data from children under 16 without parental consent.

Family Safaris: If you book for children:

You (parent/guardian) provide consent
We collect minimal information (name, age, dietary needs)
Special care taken with sensitive data

If we discover we’ve collected data from a child without consent:

We’ll delete it immediately
We’ll notify the parent/guardian

12. Automated Decision-Making & Profiling

Good news: We DON’T use automated decision-making or profiling.

What this means:

❌ No algorithms deciding your booking
❌ No automated pricing based on your profile
❌ No AI making decisions about you

Humans handle:

✅ All booking requests
✅ Customer service inquiries
✅ Customized safari planning
✅ Special requests

13. Changes to This Privacy Policy

We may update this policy occasionally to reflect:

Changes in law
New services we offer
Improvements in data protection practices
Feedback from customers

When we make changes:

We’ll update the “Last Updated” date at the top
We’ll notify you by email if changes are significant
We’ll post a notice on our website
You’ll have 30 days to review before accepting

Your options if you disagree:

Contact us to discuss concerns
Withdraw consent for optional processing
Close your account (completed bookings unaffected)

Version history available on request.

14. Questions & Contact

14.1 Privacy Questions

Email: datenschutz@jungleroar-safaris.com

Response time: Within 48 hours (business days)

Office hours: Monday – Friday: 8:00 AM – 6:00 PM EAT

14.2 General Inquiries

Email: contact@jungleroar-safaris.com

Phone:

Kenya: +254 745 314 124
Germany: +49 177 856 7501

14.3 Emergency Data Breach

Immediate contact: datenschutz@jungleroar-safaris.com

Subject line: URGENT – Data Breach

24/7 emergency line: +254 745 314 124

14.4 Visit Us

Office Address: Chinese Restaurant Complex
Beach Road
Diani Beach 80401
Kenya

Open: Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM

Appointments recommended: Email contact@jungleroar-safaris.com

15. Additional Information

15.1 Third-Party Websites

Our website may link to:

Lodge/camp websites
Park authority sites
Travel blogs
Payment gateways

Important: We’re not responsible for their privacy practices. Please read their privacy policies.

15.2 Photography & Media

During Safaris:

Our guides may take photos/videos
We’ll ask permission before using them for marketing
You can request copies
You can withdraw consent anytime

Your Photos:

If you share photos with us, you retain copyright
We’ll only use with your permission
You can request removal from our social media

15.3 Reviews & Testimonials

If you leave a review:

We may display it on our website/social media
We’ll use first name only (unless you request otherwise)
You can request removal anytime

15.4 Insurance

We strongly recommend travel insurance. If you purchase through us:

We’ll share necessary information with insurers
You’ll receive a separate privacy notice from them
Insurance data handled according to their privacy policy

16. Your Consent

By using our services, you acknowledge that you’ve read and understood this Privacy Policy.

For specific activities, we’ll ask separate consent:

☐ Marketing emails and newsletters
☐ Optional cookies (analytics, marketing)
☐ Using your photos in our marketing
☐ Sharing testimonials publicly

You can manage consent preferences at any time.

17. Legal Information

Data Controller: Jungle Roar Safaris LTD
Registered in Kenya
Company Registration: [Insert number if available]

Governing Law: This privacy policy is governed by:

Kenya Data Protection Act, 2019
EU GDPR (for EU residents)

Jurisdiction: Any disputes shall be resolved in:

Kenyan courts (primary jurisdiction: Mombasa)
EU residents may bring claims in their home country

Supervisory Authorities:

Kenya: Office of the Data Protection Commissioner (ODPC)
EU: Your national data protection authority

Summary: Your Privacy in 60 Seconds

✅ We collect: Name, contact info, travel details – only what’s needed for your safari

✅ We use it: To deliver your safari, communicate with you, and comply with laws

✅ We share with: Lodges, parks, transport providers (safari essentials only)

✅ We protect it: SSL encryption, access controls, secure servers, staff training

✅ We keep it: 7 years (financial), 3 years (correspondence), as needed (legal)

✅ Your rights: Access, correct, delete, restrict, object, complain

✅ We don’t: Sell your data, send spam, use for unauthorized purposes

✅ Contact us: datenschutz@jungleroar-safaris.com | +254 745 314 124

Your Safari Checklist

Before Booking:

☐ Read this privacy policy
☐ Understand what data we collect
☐ Check cookie settings

During Booking:

☐ Provide accurate information
☐ Choose marketing preferences
☐ Read confirmation emails

After Your Safari:

☐ Leave feedback (optional)
☐ Request data deletion if desired
☐ Stay subscribed for future offers (or unsubscribe)

Thank you for trusting Jungle Roar Safaris with your adventure and your data! 🦁🌍

This Privacy Policy was last updated on November 7, 2025, and reflects our current data protection practices. We’re committed to transparency and protecting your privacy every step of your safari journey.

Questions? Contact us anytime at info@jungleroar-safaris.com