Jungle Roar Safaris LTD, Kenya
Version: November 2025
1. Conclusion of the Travel Contract
These terms and conditions apply to all bookings with Jungle Roar Safaris LTD (hereinafter “JR”).
Booking Process:
- You can book via email, phone, our website, or in person
- Your booking becomes binding when we send you a written confirmation
- If our confirmation differs from your original request, you have 10 days to accept or decline the changes
- Payment of the deposit is considered acceptance
2. Payment Terms
- Deposit: 50% due upon booking confirmation
- Balance: Due no later than 28 days before departure
- If you book within 28 days of departure, full payment is due immediately
Late Payment:
If payment is overdue, we will send a reminder with a new deadline. If payment is still not received, we may cancel your booking and apply cancellation fees (see Section 5).
3. What’s Included in Your Safari
All services included in your safari are listed in your booking confirmation. This is your binding agreement.
Please Note:
- Special requests (dietary requirements, room preferences, etc.) must be confirmed by us in writing
- Some services like flights, car rentals, or optional excursions may be arranged through third-party providers – we act as agents for these services
4. Changes to Your Safari
4.1 Minor Changes
Sometimes small adjustments are necessary (different vehicle, alternative accommodation of same standard). We’ll inform you immediately. These don’t affect your right to compensation if services are unsatisfactory.
4.2 Significant Changes
If we need to make major changes (different route, lower category accommodation), you can:
- Accept the changes, or
- Switch to an alternative safari of equal value (if available), or
- Cancel and receive a full refund
4.3 Park Fees & Government Charges
If park entrance fees or government charges change between booking and travel, we’ll adjust the price accordingly (up or down). We’ll inform you of any increases before your departure.
5. Cancellation Policy
We understand plans change. Here’s what applies:
5.1 Safari Packages & Lodge Bookings
Cancellation Fees:
| Notice Period | Cancellation Fee |
|---|---|
| 30+ days before departure | 20% of total price |
| 22-29 days before departure | 30% of total price |
| 15-21 days before departure | 60% of total price |
| 8-14 days before departure | 70% of total price |
| 4-7 days before departure | 80% of total price |
| 3 days or less / No-show | 90% of total price |
5.2 Day Trips & Single Excursions
More Flexible Terms:
- Free cancellation: Up to 48 hours before the excursion
- 48-24 hours before: 50% cancellation fee
- Less than 24 hours / No-show: 100% cancellation fee
Important:
- All cancellations must be in writing (email to: contact@jungleroar-safaris.com)
- Cancellation is effective when you receive our confirmation email
- Refunds processed within 7 business days to original payment method
Travel Insurance Recommendation:
We strongly recommend purchasing travel cancellation insurance to protect your investment.
5.3 Transferring Your Booking
You can transfer your booking to another person (subject to availability) up to 14 days before departure. The new traveler must meet all travel requirements (visa, health, etc.). Both you and the replacement person are jointly responsible for:
- Any additional costs incurred
- The full travel price
6. Travel Insurance
Highly Recommended:
We strongly advise all travelers to purchase comprehensive travel insurance covering:
- Trip cancellation
- Medical emergencies
- Evacuation
- Lost luggage
- Personal liability
Safari adventures involve inherent risks. Insurance provides peace of mind.
7. Unused Services
If you choose not to use part of your booked services (meals, activities, etc.), we’ll try to get refunds from suppliers where possible. However, this isn’t always feasible, especially for:
- Pre-paid park fees
- Reserved accommodations
- Booked transport
No refund is possible for services not used due to personal choice or late arrival.
8. When We May Cancel Your Safari
8.1 Before Departure
We may cancel your booking if:
- Minimum group size is not reached (we’ll inform you at least 21 days before departure)
- You haven’t completed payment by the due date
- Force majeure makes the safari impossible (see Section 9)
You’ll receive a full refund or alternative safari option.
8.2 During the Safari
We may terminate your participation without refund if you:
- Endanger yourself, other guests, or our staff
- Damage property or wildlife
- Repeatedly ignore safety instructions after warnings
- Behave in an intoxicated or disruptive manner
9. Extraordinary Circumstances (Force Majeure)
If unforeseeable events make your safari impossible or dangerous, both you and we can cancel:
Examples include:
- Natural disasters (floods, earthquakes, wildfires)
- Political instability, war, terrorism
- Government travel bans or restrictions
- Serious disease outbreaks
- Extreme weather conditions
What Happens:
- If canceled before departure: Full refund of payments made
- If canceled during safari: You pay for services already used; we arrange your return transport
- Return transport costs are shared equally between you and us
- No compensation for lost vacation time or additional expenses
Our Commitment:
We’ll do everything possible to ensure your safety and arrange alternative solutions.
10. Our Responsibilities
We take responsibility for:
10.1 Careful Planning
- Selecting reliable accommodation and transport providers
- Planning safe and enjoyable itineraries
- Providing accurate information
10.2 Quality Service Providers
- We carefully vet all lodges, guides, and transport companies
- We monitor service quality regularly
- We’re responsible for their performance as part of your package
10.3 Accurate Information
- All details in your booking confirmation are binding
- We ensure transparency about what’s included and excluded
11. If Something Goes Wrong
We want your safari to be perfect. If something isn’t right:
11.1 Immediate Reporting
Please tell us right away:
- Inform your safari guide or lodge manager immediately
- If that’s not possible, contact our emergency line
- We can only fix problems we know about
Cannot be resolved locally?
Email us at contact@jungleroar-safaris.com with details and photos if applicable.
11.2 We’ll Fix It
We’ll remedy the issue within a reasonable time. This might mean:
- Repairing or replacing equipment
- Providing alternative accommodation
- Offering a comparable substitute service
11.3 Price Reduction
If we can’t fix a significant problem, you’re entitled to a partial refund proportional to:
- The severity of the issue
- The duration of the problem
- The impact on your overall experience
11.4 Compensation
You may claim compensation for:
- Issues we’re directly responsible for
- Problems caused by our service providers (as part of the package)
We’re not liable for:
- Problems caused by you or your fellow travelers
- Unforeseeable third-party actions
- Force majeure events (Section 9)
12. Limitation of Liability
12.1 Financial Limits
For non-personal injury claims:
- Our liability is limited to three times your trip price
- This applies unless we acted with gross negligence or intent
12.2 Personal Injury
Claims for personal injury (accidents, illness) follow statutory limits and are not capped by the above.
12.3 Third-Party Services
For services we arrange as agents only (flights, car rentals, optional excursions not part of the package):
- We’re liable only for our agency errors (wrong booking, etc.)
- Direct service issues are between you and the provider
- We’ll assist in resolving problems
12.4 Force Majeure
We’re not liable for disruptions caused by force majeure events (Section 9), including:
- Acts of war, terrorism, civil unrest
- Natural disasters
- Government actions (quarantine, border closures)
- Strikes affecting transport or services
Your Insurance:
This is why comprehensive travel insurance is so important.
13. Your Responsibilities
To ensure a smooth safari, please:
13.1 Documentation
- Ensure your passport is valid for at least 6 months beyond return
- Obtain required visas before travel
- Bring vaccination certificates if required
- Carry travel insurance documents
13.2 Health & Safety
- Follow all safety instructions from guides
- Disclose any medical conditions that might affect your trip
- Bring necessary medications in original packaging
- Respect wildlife and maintain safe distances
13.3 Reporting Issues
- Report problems immediately (see Section 11.1)
- Keep receipts for any expenses incurred due to problems
- Take photos/videos as evidence if appropriate
13.4 Minimize Damage
- If something goes wrong, work with us to find solutions
- Don’t abandon the safari without contacting us first
Failure to report issues promptly may affect your right to compensation.
14. Time Limits for Claims
Making a Complaint:
- You must notify us in writing within 30 days of your safari’s scheduled end date
- This deadline is extended if you were prevented from complaining due to illness or emergency
Luggage Issues:
- Lost luggage: Report within 7 days of discovery
- Delayed luggage: Report within 21 days of receipt
Legal Claims:
- Contractual claims expire after 12 months from scheduled return date
- The clock stops while we’re discussing your complaint
- Tort claims follow statutory limitation periods
Why These Deadlines?
They allow us to investigate while memories and evidence are fresh, and to recover costs from suppliers if applicable.
15. Passports, Visas & Health Requirements
15.1 Your Responsibility
You must ensure:
- Valid passport (6+ months validity)
- Correct visas for Kenya and any transit countries
- Required vaccinations (Yellow Fever certificate may be mandatory)
- Adequate travel insurance
15.2 Our Support
We provide guidance on requirements for Kenyan nationals. For other nationalities:
- Check with your country’s Kenya embassy/consulate
- Verify visa requirements for your nationality
- Confirm vaccination requirements
If we arrange your visa:
- We’ll submit your application promptly
- However, we cannot control embassy processing times
- We’re not liable for embassy delays unless we caused them
Entry Denial:
If you’re denied entry due to incorrect documents, all costs (return flights, cancellation fees) are your responsibility – unless we gave you wrong information.
16. Data Protection & Privacy
We collect and process your personal data (name, contact details, passport information) solely for:
- Booking and providing your safari services
- Compliance with legal requirements (tax, immigration)
- Emergency contact purposes
Your Rights:
- We keep your data secure
- We don’t share it with third parties except service providers (hotels, parks)
- You can request data deletion after completion of statutory retention periods
17. Final Provisions
17.1 Severability
If any provision is found invalid, the remainder of these terms stays in effect. The invalid clause will be replaced by a valid one that comes closest to the intended purpose.
17.2 Applicable Law
These terms are governed by Kenyan law.
17.3 Disputes
We prefer friendly solutions:
- Please contact us first with any concerns
- We’re committed to fair resolution
Legal Action:
- You may sue us at our registered office in Kenya
- We may sue you at your place of residence or, if you’re a business, at our office
18. Contact Information
Jungle Roar Safaris LTD
Chinese Restaurant Complex
Beach Road, Diani Beach 80401
Kenya
Email: contact@jungleroar-safaris.com
Emergency Hotline: +254 745 314 124 | +49 177 856 7501
Website: https://jungleroar-safaris.com
Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM EAT
Saturday: 9:00 AM – 2:00 PM EAT
Sunday: Closed (Emergency line available)
Your Safari Checklist
Before You Book:
- ✅ Read these terms carefully
- ✅ Consider travel insurance
- ✅ Check visa requirements for your nationality
After Booking:
- ✅ Review your confirmation carefully
- ✅ Pay deposit within 48 hours
- ✅ Pay balance 28 days before departure
- ✅ Obtain necessary visas and vaccinations
Before Departure:
- ✅ Confirm your travel insurance
- ✅ Pack vaccination certificates
- ✅ Print booking confirmation
- ✅ Save our emergency contact number
We look forward to showing you the wonders of Kenya!
These terms were last updated in November 2025. We reserve the right to update them. The version valid at the time of your booking applies to your contract.