Jungle Roar Safaris LTD, Kenya
General Terms and Conditions (T&Cs) – Status: June 2026
1. Conclusion of the Travel Contract & Validity
These terms and conditions apply to all bookings with Jungle Roar Safaris LTD (hereinafter referred to as “JR”).
Booking Process and Legal Validity:
- You can submit a booking inquiry via email, phone, our website, or in person.
- The Booking Form provided by JR constitutes the official and legally binding travel contract.
- For the travel contract to become legally valid, the Booking Form must be fully completed and signed by the client (manually or digitally) and returned to JR. By signing, the client also explicitly accepts these General Terms and Conditions (T&Cs).
- Since all documents, offers, and the Booking Form are transmitted electronically and generated by computer, no signature is required from JR to establish the legal validity of the contract.
- If our confirmation differs from your original request, you have 10 days to accept or decline the changes. Payment of the deposit shall be deemed as acceptance of the amended conditions. [1]
2. Payment Terms & Payment Models
2.1 Standard Payment Model
- Deposit: 50% of the total trip price is due immediately upon signing the travel contract (Booking Form).
- Balance: The remaining 50% is due no later than 7 days before departure.
- For bookings made less than 30 days before departure, the full travel price is due immediately upon booking.
2.2 Flexible Installment Payment Plan
JR offers clients the option to pay the travel price in flexible installments.
JR offers clients the option to pay the travel price in flexible installments.
- For this administrative extra effort, a surcharge of 5% on the regular total trip price will be calculated as a handling fee.
- The exact installment plan with the respective due dates of the individual installments will be agreed upon and fixed in the booking confirmation/proforma invoice.
- The very last installment must be settled in cash on-site upon arrival (on the day the safari starts) in Nairobi.
2.3 PayPal Fees (Transaction Fees)
For payments made via the payment service provider PayPal, an additional transaction and processing fee of 2.5% of the respective payment amount applies. This fee will be charged on every single transaction (this applies to the deposit, every agreed installment of the payment plan, as well as final payments) and must be borne in full by the client.
For payments made via the payment service provider PayPal, an additional transaction and processing fee of 2.5% of the respective payment amount applies. This fee will be charged on every single transaction (this applies to the deposit, every agreed installment of the payment plan, as well as final payments) and must be borne in full by the client.
2.4 Late Payment & Administration Fees
If a payment (whether under the standard model or an agreed installment of the payment plan) is overdue, JR will send a written reminder. For the resulting administrative effort (accounting work, system utilization, time factor, and communication costs), an administration fee (late payment fee) of 15 USD will be charged from the first reminder, which must be borne by the client.
If a payment (whether under the standard model or an agreed installment of the payment plan) is overdue, JR will send a written reminder. For the resulting administrative effort (accounting work, system utilization, time factor, and communication costs), an administration fee (late payment fee) of 15 USD will be charged from the first reminder, which must be borne by the client.
If the payment, including the late payment fee, is not made within the grace period set in the reminder, JR is entitled to cancel the booking without notice and to claim the corresponding cancellation fees (see Section 5) as damages.
3. Scope of Safari Services
All services included in your safari are listed in your booking confirmation. This is your binding agreement.
Please Note:
- Special requests (dietary requirements, room preferences, etc.) are only binding if they have been confirmed by us in writing.
- Some services like flights, car rentals, or optional excursions may be arranged through third-party providers – JR acts exclusively as an agent for these services.
4. Changes to Your Safari
4.1 Minor Changes
Sometimes small adjustments are necessary (different vehicle, alternative accommodation of the same standard). We will inform you immediately. Such minor changes do not affect your right to compensation if the services are unsatisfactory.
Sometimes small adjustments are necessary (different vehicle, alternative accommodation of the same standard). We will inform you immediately. Such minor changes do not affect your right to compensation if the services are unsatisfactory.
4.2 Significant Changes
If we need to make major changes (different route, accommodation of a lower category), you have the right to:
If we need to make major changes (different route, accommodation of a lower category), you have the right to:
- Accept the changes, or
- Switch to an alternative safari of equal value (if available), or
- Cancel free of charge and receive a full refund.
4.3 Park Fees & Government Charges
If park entrance fees or government taxes and charges change between booking and travel, we will adjust the trip price accordingly (up or down). We will inform you of any price increases before your departure.
If park entrance fees or government taxes and charges change between booking and travel, we will adjust the trip price accordingly (up or down). We will inform you of any price increases before your departure.
5. Cancellation Policy
We understand plans change. The following regulations apply:
5.1 Safari Packages & Lodge Bookings (Cancellation Scale)
| Notice Period Before Departure | Cancellation Fee |
|---|---|
| 30 or more days | 20% of the total trip price |
| 22 to 29 days | 30% of the total trip price |
| 15 to 21 days | 60% of the total trip price |
| 8 to 14 days | 70% of the total trip price |
| 4 to 7 days | 80% of the total trip price |
| 3 days or less / No-show | 90% of the total trip price |
Note: Any deposit or installments already paid will be credited against these cancellation fees.
Special Note regarding our Partner Accommodations (Lodges & Camps):
Lodges and exclusive tented camps in East Africa are often very small, highly frequented, and operate under extremely strict reservation policies of their own. As soon as we confirm your safari, we block and pay for these rooms firmly for you.
Lodges and exclusive tented camps in East Africa are often very small, highly frequented, and operate under extremely strict reservation policies of their own. As soon as we confirm your safari, we block and pay for these rooms firmly for you.
Should you need to cancel your trip, we will naturally contact all booked accommodations immediately to obtain the best possible solution and maximum refund for you. Please note, however, that we are bound by the individual policies of our partners on-site. Amounts that are not refunded in cash by the accommodations (but remain, for example, as a credit note for a future trip) will be passed on to you in the exact same form (as a travel credit for your next booking with us). A cash refund of these specific third-party costs is only possible for us to the extent that we receive them back in cash from the accommodation.
5.2 Day Trips & Single Excursions
More flexible terms apply here:
More flexible terms apply here:
- Free cancellation: Up to 48 hours before the excursion starts.
- 48 to 24 hours before start: 50% cancellation fee.
- Less than 24 hours / No-show: 100% cancellation fee.
Important Cancellation Notices:
- All cancellations must be made in writing (via email to: contact@jungleroar-safaris.com).
- The cancellation only becomes effective once you receive our confirmation email.
- Refunds will be processed within 7 business days back to the original payment method.
Travel Insurance Recommendation:
We strongly advise purchasing travel cancellation insurance to protect your financial investment.
We strongly advise purchasing travel cancellation insurance to protect your financial investment.
5.3 Transferring Your Booking (Replacement Person)
You can transfer your booking to another person up to 14 days before departure (subject to availability with the lodges/service providers). The new traveler must meet all travel requirements (visa, health, etc.). Both you and the replacement person are jointly and severally liable for:
You can transfer your booking to another person up to 14 days before departure (subject to availability with the lodges/service providers). The new traveler must meet all travel requirements (visa, health, etc.). Both you and the replacement person are jointly and severally liable for:
- Any additional costs incurred (e.g., rebooking fees from the lodges).
- The full travel price.
6. Travel Insurance
Highly Recommended:
We strongly advise all travelers to purchase comprehensive travel insurance covering:
We strongly advise all travelers to purchase comprehensive travel insurance covering:
- Trip cancellation and interruption
- Medical emergencies and emergency medical evacuation costs
- Lost luggage
- Personal liability
Safari adventures involve inherent risks. Insurance provides the necessary peace of mind.
7. Unused Services
If you choose not to use part of your booked services on-site (meals, activities, etc.), we will try to obtain refunds from suppliers where possible. However, this is often not feasible, especially for:
- Pre-paid park fees
- Firmly reserved and paid accommodations
- Booked transport (vehicles/domestic flights)
No refund is possible for services not used due to personal choice or late arrival.
8. When We May Cancel Your Safari
8.1 Before Departure
JR may cancel your booking before departure if:
JR may cancel your booking before departure if:
- The minimum group size is not reached (we will inform you at least 21 days before departure).
- You have not completed payments (including agreed installments) by the due date.
- Force majeure makes the safari impossible (see Section 9).
In these cases, you will receive a full refund or the option of an alternative safari.
8.2 During the Safari
JR may terminate your participation in the safari without refund and with immediate effect if you:
JR may terminate your participation in the safari without refund and with immediate effect if you:
- Endanger yourself, other guests, or our staff.
- Damage property or wildlife.
- Repeatedly ignore safety instructions after warnings.
- Behave in an intoxicated or highly disruptive manner.
9. Extraordinary Circumstances (Force Majeure)
If unforeseeable events make your safari impossible or significantly dangerous, both you and JR can terminate the contract.
Examples include:
- Natural disasters (floods, earthquakes, wildfires)
- Political instability, war, terrorism
- Government travel bans or significant restrictions
- Serious disease outbreaks (epidemics/pandemics)
- Extreme weather conditions
Legal Consequences:
- Termination before departure: Full refund of payments made.
- Termination during the safari: You only pay for services already utilized. We will arrange your return transport. The additional costs for return transport will be shared equally (50/50) between you and us.
- There is no claim for compensation for lost vacation time or other additional expenses.
10. Our Responsibilities and Duties
JR takes responsibility for:
10.1 Careful Planning
- Selecting reliable accommodation and transport providers.
- Planning safe and enjoyable itineraries.
- Providing accurate and transparent information.
10.2 Quality of Service Providers
- We carefully vet all lodges, guides, and transport companies.
- We monitor service quality regularly.
- We are responsible for their performance as part of your booked package.
11. Remedying Travel Defects
We want your safari to be perfect. If something is not to your satisfaction:
11.1 Immediate Reporting (Notice of Defect)
Please report problems immediately on-site:
Please report problems immediately on-site:
- Inform your safari guide or the lodge manager immediately.
- If that is not possible, contact our emergency line right away.
- Important: We can only fix problems we know about. A subsequent complaint without a prior notice of defect on-site partially or fully excludes later claims for reduction or compensation.
- If the problem cannot be resolved locally, send us an email with details (and photos if applicable) to: contact@jungleroar-safaris.com.
11.2 Fixing the Mangel
JR will remedy the issue within a reasonable time. This might mean:
JR will remedy the issue within a reasonable time. This might mean:
- Repairing or replacing equipment.
- Providing alternative accommodation of the same standard.
- Offering a comparable substitute service.
11.3 Price Reduction
If we cannot fix a significant problem, you are entitled to a reasonable price reduction (partial refund) proportional to:
If we cannot fix a significant problem, you are entitled to a reasonable price reduction (partial refund) proportional to:
- The severity of the defect.
- The duration of the problem.
- The impact on your overall experience.
11.4 Compensation
You may claim damages for issues directly caused by the fault of JR or our service providers. However, we are not liable for:
You may claim damages for issues directly caused by the fault of JR or our service providers. However, we are not liable for:
- Problems caused by you or your fellow travelers.
- Unforeseeable actions of uninvolved third parties.
- Force majeure events (Section 9).
12. Limitation of Liability
12.1 Contractual Limit for Property Damage
For property and financial damage that is not personal injury, JR’s liability is limited to three times your trip price per person, provided the damage was not caused intentionally or through gross negligence by JR.
For property and financial damage that is not personal injury, JR’s liability is limited to three times your trip price per person, provided the damage was not caused intentionally or through gross negligence by JR.
12.2 Personal Injury
Claims for personal injury (accidents, illness, injury) follow the statutory regulations of Kenya and are not covered or capped by the above clause.
Claims for personal injury (accidents, illness, injury) follow the statutory regulations of Kenya and are not covered or capped by the above clause.
12.3 Arranged Third-Party Services
For services we explicitly arrange only as an agent/broker (e.g., international flights, certain car rentals, or optional activities outside the package):
For services we explicitly arrange only as an agent/broker (e.g., international flights, certain car rentals, or optional activities outside the package):
- JR is liable only for booking/agency errors (e.g., wrong booking).
- Performance disruptions on-site are to be resolved directly between you and the respective provider.
13. Your Responsibilities as a Traveler
13.1 Documents and Entry Requirements
- Ensure your passport is valid for at least 6 months beyond your planned return.
- Obtain all required visas well in advance of travel.
- Carry necessary vaccination certificates if required.
- Carry your travel insurance documents at all times.
13.2 Health & Safety
- Follow all safety instructions from safari guides at all times.
- Disclose any medical conditions or health limitations that might affect your trip or the safety of the group.
- Carry necessary medications strictly in their original packaging.
- Respect wildlife and always maintain the prescribed safe distance from wild animals.
13.3 Reporting Issues (Notice of Defect)
- Report problems or defects immediately on-site (see Section 11.1).
- Keep receipts for any additional expenses incurred due to travel defects.
- Take photos or videos as evidence if appropriate and possible.
13.4 Duty to Minimize Damage
- If something does not go according to plan during the safari, work with us in a partnership spirit to find a quick solution.
- Never abandon the safari on your own accord without contacting us directly first.
Important Note: Failure to report issues promptly on-site may partially or completely exclude your right to later compensation or price reduction.
14. Time Limits for Claims
Making a Complaint:
- You must notify us in writing of any contractual complaints or claims within 30 days of your safari’s scheduled end date.
- This deadline may be extended if you were demonstrably prevented from meeting it due to illness or an unforeseeable emergency.
Luggage Issues and Loss:
- Lost luggage: Must be reported in writing within 7 days of discovery of the loss.
- Delayed luggage: Must be reported within 21 days of receipt of the luggage.
Statutory Limitation of Claims:
- Contractual claims against JR expire after 12 months, beginning from the officially scheduled return date.
- While we are in negotiations regarding your complaint, the limitation period is suspended (the clock stops running during this time).
- Legal damage claims (e.g., from tort) follow the statutory limitation periods of Kenya.
15. Passports, Visas & Health Requirements
15.1 Your Responsibility
As a traveler, you are solely responsible for ensuring the following points are met:
As a traveler, you are solely responsible for ensuring the following points are met:
- A valid passport (at least 6 months validity upon entry).
- The correct visas for Kenya as well as for any transit countries.
- All required vaccinations (a Yellow Fever certificate may be mandatory depending on the country of origin).
- Adequate and comprehensive travel insurance.
15.2 Our Support
- Inform yourself in good time with the Kenyan embassy or consulate responsible for your home country.
- Verify the exact visa requirements for your specific nationality.
- Confirm current health regulations and mandatory vaccinations.
Should we, in exceptional cases, handle the application of your visa for you:
- We will submit your application promptly and carefully.
- However, we have no control over embassy processing times.
- JR is not liable for delays by embassies unless the delay was demonstrably caused by us.
Entry Denial:
If you are denied entry into Kenya due to incorrect or incomplete documents, you bear all resulting costs (return flights, cancellation fees of accommodations) entirely yourself – unless the denial is based on demonstrably false written information provided by JR.
If you are denied entry into Kenya due to incorrect or incomplete documents, you bear all resulting costs (return flights, cancellation fees of accommodations) entirely yourself – unless the denial is based on demonstrably false written information provided by JR.
16. Data Protection & Privacy
We collect and process your personal data (name, contact details, passport information) solely for the following purposes:
- Booking, organizing, and executing your safari services.
- Compliance with legal, tax, and immigration regulations in Kenya.
- Reachability in medical emergencies.
Your Rights:
- We store your data absolutely securely and confidentially.
- We never share your data with uninvolved third parties, except with direct service providers (hotels, national park authorities) where it is strictly required for the execution of the trip.
- You can request the deletion of your data once the statutory tax and accounting retention periods have expired.
17. Final Provisions
17.1 Severability
If any provision of these T&Cs is found invalid or unenforceable, the validity of the remaining provisions stays in effect. The invalid clause will be replaced by a valid regulation that comes closest to the economic and legal purpose of the original clause.
If any provision of these T&Cs is found invalid or unenforceable, the validity of the remaining provisions stays in effect. The invalid clause will be replaced by a valid regulation that comes closest to the economic and legal purpose of the original clause.
17.2 Applicable Law
These terms and conditions as well as the entire travel contract are governed exclusively by the law of the Republic of Kenya.
These terms and conditions as well as the entire travel contract are governed exclusively by the law of the Republic of Kenya.
17.3 Dispute Resolution & Jurisdiction
We always prefer amicable and friendly solutions:
We always prefer amicable and friendly solutions:
- Please always contact us directly first with any concerns or dissatisfaction. We are committed to a fair and partnership-based resolution.
- Should no out-of-court settlement be reached, the exclusive place of jurisdiction for all legal actions against Jungle Roar Safaris LTD is the registered office of our company in Kenya (Diani Beach, Kenya).
- JR may sue the client at their place of residence or, if the client is a business, likewise at the registered office of JR in Kenya.
18. Customer Service & Contact
Jungle Roar Safaris LTD
Chinese Restaurant Complex
Beach Road, Diani Beach 80400
Kenya
Chinese Restaurant Complex
Beach Road, Diani Beach 80400
Kenya
Email: contact@jungleroar-safaris.com
Customer Service Line: +254 745 314 124 | +49 177 856 7501 (WhatsApp)
Website: https://jungleroar-safaris.com
Customer Service Line: +254 745 314 124 | +49 177 856 7501 (WhatsApp)
Website: https://jungleroar-safaris.com
Business Hours (East Africa Time – EAT):
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 9:00 AM – 2:00 PM
- Sunday: Closed (The Customer Service line remains accessible for urgent matters)
Your Safari Checklist
Before You Book:
- Read these terms and conditions carefully.
- Consider purchasing comprehensive travel insurance.
- Check visa requirements for your nationality.
After Booking:
- Review your booking confirmation/proforma invoice thoroughly.
- Pay the deposit immediately upon signing the travel contract.
- Pay the balance no later than 30 days before departure (or according to your agreed installment plan).
- Apply for your eTA/visa for Kenya and verify your vaccination status.
Before Departure:
- Verify your travel insurance policy.
- Pack all necessary vaccination certificates in your hand luggage.
- Print your booking confirmation and travel documents.
- Save our customer service numbers in your mobile phone.
We look forward to showing you the untamed wonders of Kenya!
These terms were last updated in June 2026. We reserve the right to update them. The version valid at the time of your booking applies to your contract.